A virtual office for customer support teams

A support floor you can see: who is on duty, who can be asked, and escalations that are a walk to the next desk.

What is KAISPACE for support teams?

KAISPACE gives a remote support team one 2D working floor: agents on duty are visible in their shift zone, quick questions are settled by walking up to a senior without filing an internal ticket, and the supervisor sees the state of the floor at a glance. All in the browser, with no install.

One support shift in KAISPACE

Morning-shift agents enter the on-duty zone — their presence is immediately visible. Hitting a hard case, an agent walks to the team lead’s desk, asks over proximity audio, and returns — no waiting on a chat reply. Shift handover happens in a dedicated room that can be recorded, so the next shift can replay the context.

Why it fits support teams

• Presence per shift: on-duty zones make who-is-covering visible without opening a schedule spreadsheet.
• Quick asks: informal escalation by proximity, not a chat queue that delays the answer to the customer.
• Recorded handovers: session recording for shift handovers and training material for new agents.

Frequently asked questions

How does KAISPACE help across shifts?

Shift zones make each crew’s presence visible, and handover happens in the same room every day — it can be captured with session recording so the next crew can replay the context of ongoing cases.

Can team attendance be tracked automatically?

On the Business and Enterprise plans, KAISPACE integrates with Lark — including attendance and chat — and provides attendance reports. On every plan, presence on the office map already shows who is active.

Can recordings be used to train new agents?

Yes. Sessions such as shift handovers or case reviews can be captured with session recording and replayed as onboarding and training material for new agents.